Linking customer satisfaction, quality, and strategic planning
نویسندگان
چکیده
منابع مشابه
Linking Strategic Planning and Management Manpower Planning
A well-developed strategic plan is merely an expensive report. It becomes a viable tool when it is placed in the hands of a manager competent to execute the plan. While the link between corporate strategic planning and management manpower planning seems obvious, a recent Business Week article suggests that companies are only now seriously trying to develop formal ties between the two systems. ̂ ...
متن کاملQuality From Customer Needs to Customer Satisfaction
Feel lonely? What about reading books? Book is one of the greatest friends to accompany while in your lonely time. When you have no friends and activities somewhere and sometimes, reading book can be a great choice. This is not only for spending the time, it will increase the knowledge. Of course the b=benefits to take will relate to what kind of book that you are reading. And now, we will conc...
متن کاملStrategic Collaborative Quality Management and Employee Job Satisfaction
Background This study aimed to examine Strategic Collaborative Quality Management (SCQM) impact on employee job satisfaction. Methods The study presents a case study over six years following the implementation of the SCQM programme in a public hospital. A validated questionnaire was used to measure employees’ job satisfaction. The impact of the intervention was measured by comparing the pre-i...
متن کاملStrategic planning and customer intelligence in academic libraries
Purpose: The paper refers to a current discussion on the effectiveness and efficiency of Bielefeld University Library and concentrates on requirements and conditions of implementing customer intelligence in academic libraries. Moreover, a conceptual framework for a library management information system based on a data warehouse that links external and internal data to support strategic planning...
متن کاملStrategic Market and Customer Driven IS/IT Planning Model
The importance and issue of strategic business and IT alignment to achieve organization performance, a multifarious IS/IT frameworks, continues to perplex. It is contended that an internal focused IS/IT approach might not meet the needs of its both internal and external customers. This paper proposes a market based push-pull framework to ensure that the push strategy of the organization in what...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: Revista de Administração de Empresas
سال: 2000
ISSN: 0034-7590
DOI: 10.1590/s0034-75902000000100005